Refund policy

Return & Refund Policy

Last updated: August 2026

All sales are final.

We do not accept returns or offer refunds except in the circumstances described below.

Authenticity Disputes

If you believe an item you received is inauthentic, you may submit a claim under the following conditions:

1. You must contact us at [your email] within 3 days of receiving your order.
2. You must provide a written assessment from a reputable, independent third-party authenticator (at your cost) confirming the item is not authentic.
3. We reserve the right to nominate an alternative authenticator or seek a second opinion from an authenticator of our choosing.
4. If inauthenticity is confirmed by mutual agreement of both parties' authenticators, we will offer a full refund or replacement at our discretion.

Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact

For all enquiries: louyiseh@hotmail.com